Students can renew their mailbox for the upcoming school year before the deadline on May 31.

Students can request a mailbox for either one semester or the entire school year beginning June 1.

Both forms will be available online.

 

Same day pickup begins at 2PM. 然而, you can always pick up the next day, when you can collect your packages as early as 8AM. We hold packages for at least two weeks before returning them to sender.

 

The e-mail is to inform you that your package has successfully arrived on campus, not that it's ready for pickup. Once it's been entered into our tracking system, we still have to process the packages and letter mail to prepare them for delivery. This process can take several hours, especially during peak times such as the first week of classes or near holidays. 

 

We don't have any refrigerated storage right now. 然而, if you see that we've listed your package as perishable in the e-mail we sent you, then you can pick up your package before same day pickup starts.

 

For letters, it's usually that you either don't have a mailbox or it didn't show up. In rare cases, there have been errors in our records, which can be quickly corrected. Now that we're adding the option of online form submissions, this should lessen the chance of these errors. 

然而, if you know something important is coming, it's best to be proactive. You can always contact us to verify your information or to inform us that a particular letter is coming our way. 

For packages, the most common issue is that the name isn't in our tracking system. We still hold these packages for two weeks, so if it's been a couple days and you haven't gotten an e-mail from us, then you can contact us at packtrack@qc057.com with the tracking information and your contact info and we'll check it against our records and the carrier data to connect you to your package.

Please do not come to the mailroom for package tracking; it takes longer and errors are much more likely. 

 

1. From 0, turn 3 full rotations to the left (counterclockwise), then go to the first number.
2. Turn 1 full rotation to the right (clockwise), then go to the second number.
3. Go directly to the third number, turning left.
4. Push the dial in, then turn to the right. 然后拉开.

Try going more than 3 rotations before the first number to reset the lock. Also, on some locks, it may be helpful to push up instead of in during step 4. 

如果还是不行的话, talk to someone during our operating hours to verify your combination or determine if your lock is broken. 

 

不，我们不能. That's considered mail tampering, which is illegal.